Refund & Cancellation Policy

Before delivery

You may request cancellation before a voucher is procured, generated, revealed or delivered. Cancellation is not guaranteed because many orders are processed automatically and immediately.

After delivery

Gift cards and voucher codes are digital bearer-value products. Once a valid code has been delivered or revealed, the order is ordinarily final and cannot be returned, exchanged or refunded, except where required by applicable law.

Invalid or non-working codes

Report an allegedly invalid code within 48 hours of delivery with the order ID, brand, error details and supporting screenshots. We will verify the code with the supplier or issuer. A replacement or refund may be issued only where the code is confirmed invalid, unused and attributable to our fulfilment process.

Incorrect recipient details

We are not responsible where a voucher is delivered to an incorrect email or mobile number entered by the customer. Contact support immediately; recovery may not be possible after delivery.

Duplicate or failed payments

Verified duplicate debits or payments for orders that were not created will be refunded to the original payment method. Banking timelines may vary, but refunds generally take 5–10 business days after approval.

Issuer restrictions

Expiry, redemption failure caused by incorrect use, excluded products, account restrictions, loss of a code after delivery or violation of issuer terms do not qualify for refund.

Chargebacks

Please contact us before raising a payment dispute so we can investigate. Fraudulent or abusive chargebacks may result in account restriction and recovery action.

How to request support

Email support@vzenta.com with your name, order ID, payment reference and a clear description of the issue.